01
Message
Instagram starts the journey
FlottionFor independent aesthetics clinicsFlottion Core
Turn more enquiries into booked and returning patients.
The digital front desk of an established clinic, from day one. Enquiry, pre-consultation assessment and ongoing booking working as one calm system.
See the patient journey ↘
No receptionist required.
Digital front desk Active
Assessment completeResults ready for your clinician
Message capturedAssessment completedConsultation ready
Flottion does not manufacture demand.
It gives the demand you already have somewhere clear to go.
One connected journey
Your patient should never reach a dead end.
Each stage has one job. Together they turn scattered admin into a repeatable patient experience.
→
02
Assess
A structured pre-consultation
03
Share context
Results travel with the patient
04
Consult
The right clinical conversation
05
Book regularly
One personal booking route
06
Stay connected
The journey keeps moving
Message
An eligible Instagram enquiry receives a clear response and a link into the clinic's pre-consultation assessment funnel.
Assess
The patient completes a clinic-approved quiz covering their goals, treatment interest and relevant pre-consultation context.
Share context
The quiz results are recorded against the enquiry so the injector, nurse or doctor can review the context before speaking to the patient.
Consult
The funnel schedules a proper consultation with the clinic's injector, nurse or doctor. The clinician, not the quiz, determines suitability and next steps.
Book regularly
After consultation, the patient receives their own booking link for future appointments with the clinic.
Stay connected
Confirmations, reminders, agreed follow-up and review requests continue from the patient's appointments.
See the system work
From Instagram message to a prepared clinical consultation.
A simple example of the administrative journey Flottion Core is designed to support.
10:32
Instagram enquiry received
The patient asks about availability while you are in treatment.
10:32
Assessment link sent
The enquiry receives a clear route into the clinic's pre-consultation funnel.
10:36
Pre-assessment completed
The patient's quiz answers are recorded with their contact details.
10:38
Clinician consultation scheduled
The patient books with an injector, nurse or doctor who can review the assessment first.
After
Personal booking link issued
After consultation, the patient receives their direct link for future appointments.
Ongoing
Regular booking and follow-up
Appointments, reminders, agreed follow-up and review requests continue from one journey.
FPatient journey
RunningSA
Sophie A.New consultation
Consultation scheduledSourceInstagram
AssessmentCompleted
ConsultationThu · 2:30 pm
ClinicianInjector / nurse / doctor
✓Message
✓Assess
✓Results
✓Consult
5Own link
6Return
The assessment gathers clinic-approved information. It does not diagnose, determine suitability or replace consultation with a qualified clinician.
Flottion Core
Everything needed to run the front of your clinic properly.
Not every feature in the software. The specific system required to look credible, capture enquiries and follow through consistently.
Premium clinic website
Five to six mobile-optimised pages built around your treatments, brand and booking route.
Instagram-led digital front desk
Eligible social enquiries are acknowledged and given a clear route into the pre-consultation journey.
Pre-consultation assessment funnel
A clinic-approved quiz gathers useful context before a patient chooses a consultation time.
Clinician consultation booking
Assessment results and the consultation booking are brought together for the injector, nurse or doctor.
Personal patient booking link
After consultation, each patient has a direct route for booking their future appointments.
Ongoing patient workflows
Confirmations, reminders, agreed follow-up and review requests happen at the right stage.
Clear boundary
Flottion supports communications and administration. It does not provide clinical records, prescribing, stock control, medical advice or compliance approval.
Less scattered. More controlled.
One patient journey instead of five disconnected tools.
- 01Instagram DMs waiting for a manual reply
- 02A generic booking link with no structured pre-consultation
- 03Patient details spread across messages, notes and forms
- 04Reminders and review requests dependent on memory
- ✓A clear route from Instagram into pre-consultation
- ✓Quiz results available before the clinician consultation
- ✓A proper consultation with an injector, nurse or doctor
- ✓A personal link for regular future appointments
Evidence over promises
Measure whether the system is doing its job.
We track useful operational signals from day one. No invented benchmarks and no guaranteed commercial outcomes.
Response
How quickly an eligible enquiry is acknowledged
Assessment
How many patients complete the pre-consultation quiz
Consultation
How many assessment journeys reach a clinician booking
Attendance
Consultation and appointment attendance patterns
Repeat booking
Use of the patient's personal appointment link
Follow-up
Whether the agreed ongoing patient journey runs
Founding clinic offer
A serious clinic system, without hiring a receptionist.
For the first ten suitable independent aesthetics clinics willing to build with Flottion and provide an honest testimonial.
Setup£500one-off founding rate
Core£100per month
Premium websiteDigital front deskPre-consultation funnelClinician consultation bookingPersonal patient booking linkOperational workflows
Exact scope, fair-use allowances, messaging limits and the recommended minimum term are confirmed in the proposal. Calendar adoption is required for automation-critical bookings.
Intelligent. Fluid. Human.